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CONCERNED CITIZENS OF PARATRANSIT RIDER FEEDBACK FORM
 
The Americans with Disabilities Act guidelines state that your paratransit ride must be comparable to fixed route bus service. Among other things, this means that the time it takes to reach your destination must be reasonably similar to what it would take to use fixed route bus service to reach your destination, including transfers and the time it takes to travel to and from bus stops. 

Those using screen reading programs must hit the “enter” key one time once you are sitting on the “category of complaints” field. From that point forward tad through putting in your information and do not hit the “enter” key until you are ready to send the form. Those not using screen reading programs should not hit your “enter” key until you are on the “send button. You should be only hitting the tab key between fields.

 

Category of Complaints
Name of Company providing trip
First Name
Last Name
ID Number
Address
Phone
E-mail Address
Date of trip to be reviewed
Scheduled pick-up time
Time you really got picked up
Pick-up address
Drop-off address
How long did the trip take?
Did you go in the direction you were trying to go?
What direction did you go in first?
Which direction were you trying to go in?
Tell all of the locations you went to first before you were dropped off at your destination.
Continue 2
Continue 3
Were there any security issues related to your trip?
If safety was an issue, explain.
Would a person riding the fixed route system have had to go in these directions before going where they were trying to go?
When you called in to set this trip, did you get the times you wanted?
Did you refuse to take this trip because of how much out of your way you were being taken?
What would you say is the percentage rate you get the times that you want to leave?
Have you been told during scheduling that you only get 3 chances to choose a time?
Have you just taken times told to you by the carrier because you don’t want these “trip denials” counted against you or you new you only had three chances?
Have you called Pace about your problems?
When you have called Pace, has it helped?
What kind of response did they give you?
Do you feel that your paratransit experience is comparable to the fixed route system?
Do you know the route your vehicle is taking before you board?
On this trip did you experience scheduling with one carrier and another carrier came to pick you up and you had not been notified of this?
Have you had to deal with patronizing customer service people?
How have you been treated by customer service?
Did you experience any of these issues under the old system?
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